Terms & Conditions

Before registering an account or placing a single wager at Nana Casino, every player is strongly advised to read the following Terms and Conditions in full. These rules govern the relationship between the casino and its players, covering everything from account creation to bonus redemption and responsible gambling obligations. By using the platform, players agree to be bound by all provisions listed here.

1. General Provisions

Nana Casino operates under a valid gaming licence and provides real-money gambling services to eligible players across permitted jurisdictions. The platform is intended solely for adults aged 18 years or older, or the legal gambling age in the player’s country of residence, whichever is higher.

Nana Casino reserves the right to amend, update, or revoke any part of these Terms and Conditions at any time. Players will be notified of material changes via email or on-site notification. Continued use of the platform after any amendment constitutes acceptance of the revised terms.

Key definitions used throughout this document:

• Account: The registered profile of a player on the Nana Casino platform.
• Bonus Funds: Promotional credits awarded as part of a casino offer.
• Real Money Balance: Funds deposited directly by the player.
• Wagering Requirement: The number of times a bonus must be played through before withdrawal.

2. Account Registration

To participate in real-money games, players must create a verified account. During registration, players are required to provide:

• Full legal name
• Date of birth
• Residential address
• Valid email address
• Preferred currency (euro)

Each individual may hold only one active account. Duplicate accounts are strictly prohibited and may result in immediate suspension and forfeiture of any associated balances. Players are responsible for maintaining the confidentiality of their login credentials.

Nana Casino performs identity verification (KYC – Know Your Customer) checks. Players may be asked to provide supporting documents such as a government-issued photo ID, proof of address, and payment method verification before any withdrawal is processed.

3. Deposits and Withdrawals

3.1 Deposits

All deposits are processed in euro. Nana Casino supports a range of payment methods including credit and debit cards, e-wallets, and bank transfers. The minimum deposit amount is €10 unless otherwise stated in a specific promotion.

Deposits are generally credited instantly, though processing times may vary depending on the chosen payment provider.

3.2 Withdrawals

Withdrawal requests are subject to the following conditions:

Players may only withdraw funds to payment methods they have previously used for deposits. Nana Casino does not charge fees on standard withdrawals, but third-party payment providers may apply their own charges.

3.3 Currency

All balances, deposits, and withdrawals are denominated in euro. Currency conversion fees may apply if a player’s bank or payment provider operates in a different currency.

4. Bonuses and Promotions

Nana Casino offers various promotional incentives, including the flagship Deposit Bonus Up to €1,000 + 20 Free Spins. All bonuses are subject to the following standard terms unless specified otherwise in the individual promotion page.

4.1 Wagering Requirements

• Standard wagering requirement: 35x the bonus amount
• Free spin winnings may carry a separate wagering requirement
• Wagering must be completed within a specified validity period (typically 30 days)
• Failure to meet wagering requirements by the deadline results in forfeiture of bonus funds and any associated winnings

4.2 Game Contributions

Not all games contribute equally to wagering requirements:

4.3 Bonus Restrictions

• Players may not hold more than one active bonus simultaneously unless explicitly permitted.
• Bonuses are non-transferable and have no cash value until wagering requirements are met.
• Nana Casino reserves the right to withdraw any bonus if abuse or fraud is suspected.
• Certain countries may be excluded from specific promotions.

5. Prohibited Activities

The following actions are strictly forbidden on the Nana Casino platform:

• Creating multiple accounts to claim bonuses more than once
• Using software, bots, or automated systems to gain an unfair advantage
• Engaging in collusion with other players
• Exploiting bugs or technical errors in games
• Providing false personal information during registration or KYC
• Attempting to launder money through casino activity

Violation of any of the above may result in account suspension, balance forfeiture, and referral to relevant authorities.

6. Responsible Gambling

Nana Casino is committed to promoting safe and responsible gambling. The platform provides a suite of tools to help players stay in control:

• Deposit Limits: Players can set daily, weekly, or monthly deposit caps.
• Loss Limits: Cap the amount that can be lost over a defined period.
• Session Time Limits: Control how long each gaming session lasts.
• Reality Checks: Periodic reminders of time spent on the platform.
• Self-Exclusion: Players can request temporary or permanent self-exclusion at any time.
• Cool-Off Periods: Short breaks from 24 hours up to 6 weeks.

Players who believe they may have a gambling problem are encouraged to contact support immediately and seek help from organisations such as GamCare, BeGambleAware, or Gamblers Anonymous.

7. Privacy and Data Protection

Nana Casino processes personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable. Player data is used solely for:

• Account management and verification
• Processing transactions
• Providing customer support
• Regulatory compliance
• Fraud prevention

Nana Casino does not sell personal data to third parties. Players may request access to, correction of, or deletion of their personal data by contacting the support team.

8. Technical Failures and Disputes

In the event of a technical malfunction during gameplay, the affected round may be declared void. Nana Casino uses certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes in all games.

If a player believes a technical error has affected their game result, they must report it to customer support within 7 days of the incident. Disputes raised after this period may not be considered.

All game outcomes are final once confirmed by the system, except in cases of demonstrable technical fault.

9. Account Closure

Players may close their accounts at any time by submitting a written request to the customer support team. Pending withdrawals will be processed in line with standard timelines. Bonus balances that have not met wagering requirements will be forfeited upon closure.

Nana Casino reserves the right to close any account without prior notice if:

• A player has violated these Terms and Conditions
• Fraudulent activity has been detected
• Regulatory requirements demand it

10. Governing Law

These Terms and Conditions are governed by the laws of the jurisdiction under which Nana Casino holds its gaming licence. Any disputes arising from the use of the platform shall be subject to the exclusive jurisdiction of the relevant courts or arbitration bodies specified by the licensing authority.

Players with unresolved complaints may escalate matters to the relevant Alternative Dispute Resolution (ADR) body approved by the casino’s regulator.

Contact and Support

For questions regarding these Terms and Conditions, players may reach the support team through:

• Live Chat: Available 24/7 on the website
• Email: support@nana.casino
• Help Centre: Accessible via the casino’s FAQ section

Nana Casino encourages all players to gamble responsibly and within their means. These terms exist to protect both the player and the integrity of the platform.